Help Desk Associate
Growing and thriving eCommerce company seeks an accomplished and dedicated Help Desk Associate to join a close team responsible for Level One and Level Two support for multiple locations and 200 users. Clients has an excellent, relaxed atmosphere, career growth with growth of company.
Full Job Description
We are seeking an IT Help Desk Technician to join our team! You will resolve computer-related issues for your clients.
- Provide technical assistance with computer hardware and software
- Resolve issues for clients via phone, in person, or electronically
- Recommend hardware and software improvements
- Track customer issues and resolutions
- Previous experience in IT, customer service, or other related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Administration of Windows 10, Office 365
- Attention to detail