Job Description

Server Break Fix Engineer

The Level I Server Break Fix Engineer performs delivery of service functions as required by our customers’ needs, insuring the repair of customer equipment to manufacturer’s specifications. Responds to “after hours” emergency service requests. Customer Satisfaction is the primary goal.

PRIMARY RESPONSIBILITIES:

  • Responds to customer service requests.
  • Keep customer informed throughout the lifecycle of the service request.
  • Analyzes, diagnoses and repairs customer reported problems.
  • Follows all escalation procedures.
  • Participate in continual education through studying OEM service manuals
  • Will participate in a rotational On-Call Schedule.

MINIMUM QUALIFICATIONS

  • High school Diploma or equivalent.
  • Minimum 3 years of field service or data center experience performing Break/Fix on Intel based Server and Storage hardware equipment including: Dell Servers, HP Servers, or IBM Servers and EMC Storage equipment, NetApp Storage equipment, or Hitachi Storage equipment.
  • Minimum 3 years’ experience with hands on disk and tape sub-systems, including RAID arrays and tape libraries.
  • Minimum 3 years performing break/fix on Network Hardware, including Cisco routers and Switches.

PREFERRED QUALIFICATIONS

  • Experience with system installation, hardware replacement procedures and firmware upgrades.
  • Experience interpreting and diagnosing system error logs.
  • Thorough product knowledge and skills in hardware and operating systems for the following products: Dell PowerEdge servers, Hewlett-Packard ProLiant servers, IBM xSeries Equipment, IBM pSeries Equipment (RS/6000), IBM iSeries Equipment (AS/400), IBM zSeries Equipment (Mainframes),
  • Knowledge of diagnostics, system exercisers and operating system utilities used to troubleshoot, interrogate, re-configure, and test data center equipment.
  • Solid problem-solving skills where problems may be complex or hard to diagnose
  • Strong oral, written, and interpersonal communication skills to work effectively with internal and external customers
  • Possess a full understanding of customer service philosophy and procedures of the company.
  • Possess the ability to be persuasive with customers, keeping “customer satisfaction” as a guiding factor.

 

Application Instructions

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