Job Description

Level 3 Systems Engineer

Are you a detail oriented high-performance I.T. Support Engineer who provides amazing technical assistance, knows how to manage time, and believes stellar customer service is just as important as excellent technical knowledge? Do you enjoy working in an environment where high standards are expected? Do you have a high-level of confidence in your technical abilities and strive for process improvement?

Client is a leading Managed Information Technology Service Provider focused on bringing enterprise class level IT services to small and medium sized businesses. They provide various Managed IT Services, T&M, and project based IT services to a growing client base. Offers a fun dynamic working environment where nothing is the same day to day. Work hard and have a good time doing it. Join an excellent team and are big teamwork and sharing information.

Seeking an additional experienced full-time Systems Engineer to support our clients. You will be the lead engineer and will be the technical conscience of the company. Implementing best practices and standards, implementing better processes and automating as much as possible, you must have this mindset. Your primary focus will be working on higher end IT projects, streamlining/automating IT processes and tasks, and provide escalation and mentoring support for our service desk team. You will be working on higher end projects and tasks, but you must be able to provide all levels of IT support including desktop/laptop support, server support, networking support as well as helping our team with client needs analysis, project planning, and security. Project based work would consist of building new servers (physical and virtual), server migrations, network upgrades, email migrations, application upgrades, cloud migrations, etc. You will be working hand and hand with the Management Team to research, evaluate and deploy new technologies and standards that will benefit our client base. This is primarily an in house position, occasionally you would need to go to a client site to implement a project.

As a Systems Engineer, your most important skill is the ability to form, maintain and strengthen client relationships through outstanding, professional and personable technical service delivery. To us your personality is as important as your technical knowledge and skills. You must be able to communicate effectively, verbally and in writing, to all levels of an organization from receptionist to CEO. Being tech savvy is great and we want those skills, but you must come with the ability to relate to real world people as well as network assets. Need you to be mature, smart, flexible and people-centric. You need to be capable of working independently among rapidly shifting priorities, and you need to know when to call in the cavalry. You must be able to handle a large volume of detailed information; sifting out what is important and needs attention now and what needs attention later. Being able to recognize, prioritize, plan and execute against this data stream is a critical skill in this job.

Technical Skills You must be an EXPERT in most of the following areas below to be considered:

  • Managed IT Service Experience
  • Consulting / contracting style IT service
  • Windows Server 2003-2016 Administration
  • Microsoft Exchange 2003-2019 Administration
  • Comfortable building new physical and virtual servers
  • Virtualization experience, VMware and Hyper-V
  • Microsoft Azure (AWS a Plus)
  • Office 365 and Google Apps
  • Cloud Storage Solutions
  • Network Security
  • PowerShell Scripting and other scripting skills
  • SonicWALL Firewalls
  • Sophos Firewalls
  • HP networking equipment or…
  • Cisco network equipment
  • Windows 10/8/7/XP Support
  • Microsoft MDT
  • Backup and Disaster Recovery Solutions
  • Documentation
  • Ability to build statement of works for client projects

Must Have Personal Skills:

  • Customer Service Centric
  • Communications Excellence
  • Professionalism
  • Time Management
  • Problem Solving
  • Follow Through
  • Prioritization Judgment

Other Desired Software Experience:

  • Veritas Backup Exec
  • Symantec Antivirus Corporate & Endpoint Security
  • ESET Endpoint Protection
  • Mimecast and or AppRiver Email Security
  • Cisco Firewalls
  • LabTech or other RMM tool
  • ConnectWise help desk software
  • MS Office Products

Technologies: Active Directory, DHCP, DNS/DDNS, WINS, POP, SMTP, PPTP, L2TP, TCP/IP, VLAN, SNMP, RPC/HTTP, VPN, NAS, SAN

 

Application Instructions

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